Dear Community Partner:
The Department of Human Services has been developing a new computer system that will assist caseworkers with determining eligibility for Income Support benefit programs such as cash assistance, Medicaid and food assistance. This system has been named Bridges as it connects and consolidates information from several legacy systems into one integrated eligibility system. Bridges utilizes many technological efficiencies which provide workload relief for our staff, while ensuring consistent eligibility determinations for clients.
The Benzie Manistee County DHS Office will begin using Bridges on May 19, 2009. The clients that we serve will likely notice some differences resulting from this system. For instance, the day of the month that clients receive their food or cash benefits may change. In addition, the notices that clients receive will be comprehensive and customized to the specific programs that they applied for or are receiving. These consolidated notices will reduce confusion that previously occurred due to clients receiving multiple notices each specific to only one program. Lastly, clients may notice that their interview appointments lasts longer as additional data will be collected and input into Bridges. This upfront work allows for ongoing efficiencies throughout the duration of the client’s case.
Although efforts have been made to reduce the impact of this new system on our staff and clients, there will undoubtedly be a learning curve as we assimilate to Bridges. This learning curve may impact client service as staff learn and become more proficient with the Bridges system. This Department remains committed to providing quality customer service to those we serve. Please feel free to contact me should you have any questions regarding this new technology.
Sincerely,
Douglas Lapham, Director Benzie Manistee Department of Human Services
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